Terms and Conditions

Customer Service Policy
Scripture Union Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our websites are currently in stock and pricing is true and correct. In the event that SoundBytes is sold out we will notify you within 2 business days to advise you of this and organise your refund.

Shipping and Delivery Policy
We deliver products Australia wide using Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Refund Policy
If the product received by you is faulty or damaged, an exchange of the product will be made where possible.

A refund is available if the product you requested does not meet your expectations as per the description on our websites, however, no refund will be given on the freight component. A request for a return of the purchase MUST be made within 10 working days of the purchase date. A full refund for the product will only be given if the product is returned to us in saleable condition, if the product is returned damaged, no refund will be given.

Privacy Policy
Scripture Union Australia is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to simply validate your contact details. Scripture Union Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Scripture Union Australia only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our websites, or any other website in fact, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our sites except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.